You can file a complaint against the Walnut Creek Police Department in person, over the phone, by mail, or by email. We investigate all complaints against the department in a fair and impartial manner, according to department policy.

 

What to include

Provide as much information as you can about the incident you are filing a complaint about. Be specific.

Include as much information as you have from this list:

• Date, time, and location of the incident
• Name, badge number, description, and car number of the employees involved
• Name and address of any witness, if known

---

File a complaint

In-person

Visit the information booth in-person at on the first floor of City Hall at:

1666 North Main Street
Walnut Creek, CA

Our staff will either take your complaint or help you contact the appropriate person.

By phone

You can submit complaints by phone to:

• Office of the Chief of Police: (925) 932-5869, Monday-Friday 8am-5pm
• On-duty Watch Commander: (925) 935-6400, anytime

Mail

Send a letter describing the incident or a completed complaint form to:

City of Walnut Creek Chief of Police
1666 North Main Street
Walnut Creek, CA 94596

Email

Download the complaint form and email a signed copy to the Office of the Chief at Haithcock@WalnutCreekPD.com using the subject line “Complaint against Walnut Creek Police Department.”

---

What to expect

We investigate all complaints in a fair and impartial manner, according to department policy.

A command-level employee will investigate your complaint. We will interview you, the employees involved in the incident, and any witnesses.

When the investigation is complete, we will notify you of the results. If you have concerns about the decision we make regarding your complaint, you can schedule a meeting with the Chief of Police to discuss the matter.